FAQ for Coastal Staircases, Geelong

At Coastal Staircases we design, manufacture and install all of our staircases. At our Geelong factory we fabricate our own steel, wrought iron and aluminium and work with all wood types – most commonly Victorian ash, jarrah, pine, spotted gum, iron bark and blackbutt. This means we can make completely customised staircases to meet your specifications including stair cases, balusters, balustrades, landings, stair railings, brackets and kits.

Absolutely, we specialise in modern staircase designs incorporating glass, steel and/or timber. We also construct staircases from budget straight flights in pine or CD ply, steel spiral staircases (one piece including balustrade and landing), to detailed geometric designs in exotic timbers.

Yes we do. Take a look at our galleries to see samples of our completed staircases, balustrading and stair railings in a huge range of styles and materials. You could also visit our Facebook page to see photos of jobs we have in production. To take a closer look at our work, make an appointment for a consultation and we will gladly show you some staircase designs at our Geelong showroom.

Our showroom and factory is located in Moolap, Geelong but we cover all suburbs of Geelong, Surf Coast, Bellarine Peninsula and Western Melbourne with onsite installation including:

Geelong

Batesford, Bell Park, Bell Post Hill, Belmont, Breakwater, Corio, Curlewis, Drumcondra, East Geelong, Fyansford, Geelong, Geelong West, North Geelong, Grovedale, Hamlyn Heights, Herne Hill, Highton, Leopold, Moolap, Newcomb, Newtown , Norlane, North Shore, Marshall, Rippleside, South Geelong, Wandana Heights and Waurn Ponds.

Surf Coast

Anglesea, Aireys Inlet, Apollo Bay, Bellbrae, Fairhaven, Jan Juc, Moriac, Lorne, Mt Duneed, Torquay, Winchelsea and Wye River.

Bellarine Pensinsula

Barwon Heads, Ocean Grove, Clifton Springs, Drysdale, Pt Lonsdale, Portarlington, Queenscliff and Wallington.

Western Melbourne

Altona, Altona North, Avalon, Hoppers Crossing, Lara, Lovely Banks, Little River, Point Cook and Werribee.

In addition to your quote you will receive an acceptance of quote form. The acceptance of quote form will need to be signed and returned and 50% deposit paid to Coastal Staircases. Payment options are listed on the acceptance of quote form.

It depends what style of staircase you have ordered. Most staircases can be installed in 1 day, larger jobs may be spread over 2 days. Staircases with stages will have installation days spread out over a couple of months. It is important to ask for out current lead times when placing an order as it may have changed from what is written on your quote.

We use a range of timbers to suit your budget and placement of staircase, internal or external. Our standard timber components are laminated and/or finger jointed.

A list of the timbers we use:

• Ply
• Pine
• Victorian Ash
• Tasmanian Oak
• Spotted Gum
• Blackbutt
• Bamboo
• Sydney Blue Gum
• Jarrah
• Merbau
• Ironbark
• Recycled Messmate
• Blackwood

If your timber is not on the list above, let us know and will approach our suppliers for availability.

Absolutely. If we cannot source the timber you like or you decide to buy the timber yourself, we can quote and assemble your order with the materials provided by you.

There is no average staircase. A staircase can vary significantly from $1320 – $30,000 based on the selection of material and labour involved in the staircase you have chosen. Most customers spend between  $1650 – $5000. Come into our display room and chat to one of our friendly staff to discuss a cost effective design for your project.

Our budget staircases start from $1320. For more information on our budget staircases please refer to our Facebook page. For a price on your project please request a quote.

Repairing or renovating an existing staircase or balustrade can be complicated. We need to review each request on an individual bases. Please contact our office or send though a quote request to see how/if we can help you with your project.

Yes, we can provide a staircase made from CD Ply. All we need to know is the thickness of your tiles or timber flooring. For more information please visit our Facebook page.

Over time your staircase may develop a squeak or creak. Movement can occur in your staircase from the following:

• The weather. Timber expands and shrinks with climate change. Please refer to our timber policy for further information.
• Heavy loads carried up and down the staircase over time.
• Wedges and glue blocks shifting.

When we install a staircase for a customer we recommend that it is not walked on for 24 hours after installation to allow the glue to dry. This should reduce the chances of wedges and glue blocks shifting over time. If you do have a squeak or creak it is generally an easy fix (depending on access). Contact our friendly staff for more information.

No, the only instances where a finish is applied is to our steel products, treads for a steel central stringer only and benchtops (upon request).

When we install a staircase for a customer we recommend that it is not walked on for 24 hours after installation to allow the glue to dry completely. This should reduce the chances of wedges and glue blocks shifting over time.

We try to match the timber as close to your flooring as much as possible but there are no grantees as it is a natural product. We have a variety of timber samples to view in our display room if you wish to see some timber types in person.

Timber is a natural product and needs to be properly maintained. Each timber type will age at different rates and maintenance will depend on where the stair is situated and how much traffic goes through the staircase. Example: External staircases that are used daily and are exposed to the weather directly will need more maintenance than a covered internal stair.

Please refer to our timber policy to gain more knowledge on timber and it natural nature. For specific questions in regards to how often to paint/stain your product, we recommend you consult a painter. Alternatively you could ask one of our friendly staff members and they will endeavour to help you out as much as possible.

Yes, while we work with many award winning builders and architects throughout our region we welcome you to our long list of satisfied and much valued customers.

Yes, we can supply kit stairs on measurements supplied and confirmed by your builder. Freight to be organised at your expense. For further details please request a quote.

Yes, if you can provide measurements, a rough drawing or photo we could provide a quote. Alternatively, we can arrange to meet with you or your builder onsite.

This is a list of what is required to produce a quote:

• Customer details and contact information, Example, name, phone number, address, email etc.
• Ground floor plans.
• Frist floor plans.
• Elevation.
• Stair details.
• Materials. Example, timber type, steel, glass etc.

You can email, fax, post or deliver the above to our office. If you are unsure of a design or are looking for ideas, please come visit us at our display room and speak to one of our friendly staff members. We are always happy to help!

Yes, we can provide a kit stair for you to install.  For further details please request a quote.

A budget staircase is constructed from CD ply. They start from $1320. For more information on our budget staircases please refer to our Facebook page. For a price on your project please request a quote.

It depends on the type of staircase you are ordering. A budget stair can be installed before plaster at framing stage, even before the roof is on. We prefer to install all other staircases after plaster for a clean finish. Please contact our friendly staff for more information.

Coastal Staircases have a range of balustrading options for your staircase, balcony or deck. Browse through our webpage or Facebook page for glass/steel balustrading we have done previously. If you cant find a photo in our gallery you want quoted, we still may be able to help you. Bring a photo of what you are after to our display room and chat to our friendly staff to see how/if we can help you.

If you cannot find what you are after in our gallery, it is no problem. Call our office and chat to our friendly staff members to see if it is something we can custom make for you.

Yes. You are required to have 1 handrail to at least one side of your staircase.

Yes, for our standard products you will require a handrail. We do have suppliers who provide specialist glass that does not require a handrail. Please inquire.

Not at all. We can quote to install or supply balustrade for your deck, verandah, pool area or balcony. Please inquire.